Imagine this scenario: It’s the day before your wedding. You’re trying to stay relaxed and stress-free. As you’re getting everything ready for the next day, you realize something is missing. You check the tracking number and it won't arrive until 3 days after your wedding. It could be something that you can run out and find a replacement for quick like a garter or ring bearer pillow. But, it could be something that’s not so easy to replace like your sand ceremony vase or the sand itself. All of a sudden, your stress level is up to the max and you’re upset. We totally understand – we’d be upset, too! We want to be sure you receive everything you ordered in time, so we've put together an ordering guide and some tips to make sure this scenario doesn't happen to you on your wedding day.
While we try to get orders out within one business day, this isn't always possible. We say to allow 1-2 business days for sand to ship. Processing time does NOT include the day that the order is placed, so keep this in mind when placing your order.
One thing that you may not realize when you place your order is that some of the items you’re ordering may ship directly to you from our suppliers. Most of them do a great job of getting items shipped out in about 2-3 business days, but certain things can take a little bit longer. Sometimes, personalizing an item will add another day or two to the processing time. We try to keep our product descriptions updated with the correct processing time and availability, but you can always call or email us and we will get you the most recent and accurate information.
Another thing to factor in to getting your items in time is the actual shipping time. If you choose an expedited shipping method like second or next day air, this does not mean that your item will arrive in one to two days – this is transit time ONLY. Processing time still needs to be added in. One thing that, unfortunately, is out of our control is shipping delays. If you know the weather might be bad in your area, it’s a good idea to take potential weather delays into consideration when ordering your items.
While we may know what your event date is based on personalization or the comments on your order, this might not be the same as the date you actually need the item. If you’re leaving early for a destination wedding, or you won’t be home a couple days before your wedding, please tell us the date you need your items! This can change the way we handle your order if we know this, and we can usually work with the date and make sure you get everything on time.
When in doubt, CALL us! Email usually works, but you know how technology can be sometimes. If we don’t answer, leave us a voicemail, and we’ll call you back as soon as we can. It gives everyone peace of mind when you know that your order is being processed as quickly as possible and we know exactly when you need everything. We’ll always respond to your email, too, so if you don’t assume we received it unless we've replied to you.
Finally, one tip we can share is to create a spreadsheet of items you've ordered, or use an app to keep track of orders you placed. A simple spreadsheet with the basic order information and boxes to check when you've received confirmations, tracking numbers, and the items themselves are super helpful in keeping things organized for your wedding. Apps like Slice or Delivery Status will help you track all of your shipments in one place for ease.