What If My Package Does Not Arrive On The Scheduled Delivery Date?

Although Sandsational Sparkle is not responsible for a package once it leaves our facility, we will do everything we can to help with UPS losses. In the event your package does not arrive on the date UPS has scheduled it to arrive, or UPS shows the package delivered, but you haven't received it, immediately call us, and we will start a trace on your package. UPS has an 8-business day waiting period before declaring an unfound package as lost. Therefore, it is very important to start a trace if your package does not arrive on it's scheduled date of delivery. Once your package is considered "lost", Sandsational Sparkle will reship your order to you at no extra charge to you. Sandsational Sparkle will take care of filing the claim on any lost package.

If your package arrives damaged with any broken items, you must notify us within 10 business days. We will be glad to immediately replace any broken items, and we will file the claim with UPS.